Refund policy

All items in this shop are handmade to order, and many use materials from limited-quantity or blind-bag sources (such as Calico Critters, Sonny Angels, and Smiskis). All sales are final. We do not accept returns, exchanges, or refunds, except in the case of an item arriving damaged or defective.

This policy is disclosed here and in each product listing prior to purchase, in accordance with California Civil Code § 1723.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 of delivery with your order number and photos of the damaged item and packaging. We will review each case individually and may offer a replacement or store credit at our discretion.

Please Note Before Ordering

• All items are handmade, so slight variations in stitching, color, embellishments, and overall appearance are normal and expected — these are not considered defects.
• Calico Critters, Sonny Angels, Smiskis, and other blind-bag contents are randomized and cannot be exchanged for a different character.
• Please carefully read all item details, including sizing, materials, and care instructions, before purchasing.
• Delicate/jewelry-style items (such as lip balm keychains and bag charms) should be handled with care — damage from normal wear and tear or misuse is not covered.

Order Issues
If you entered an incorrect shipping address or need to make changes to your order, please contact us as soon as possible through email: brenniescrafts@gmail.com.

Once an order has shipped, we're unable to make changes or offer refunds for shipping errors caused by incorrect address information.

If you have questions about an item before purchasing, please reach out — happy to help make sure you know exactly what you're getting!