Refund policy

All items in this shop are handmade to order, and many use materials from limited-quantity or blind-bag sources (such as Calico Critters, Sonny Angels, and Smiskis). All sales are final. We do not accept returns, exchanges, or refunds, except in the case of an item arriving damaged or defective.

This policy is disclosed here and in each product listing prior to purchase, in accordance with California Civil Code § 1723.

Damaged or Defective Items
All sales are final; we do not accept returns or exchanges for reasons such as change of mind, sizing, or preference. However, if your order arrives damaged during transit, please contact us within 3 days of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue via a replacement, refund, or store credit, and will file any necessary claim with the shipping carrier on our end. Please retain all original packaging until the issue is resolved, as this may be required for the carrier claim. We are unable to offer resolutions for damage reported after 3 days or without photo documentation.

Please Note Before Ordering

  • All items are handmade, so slight variations in stitching, color, embellishments, and overall appearance are normal and expected — these are not considered defects.
  • Calico Critters, Sonny Angels, Smiskis, and other blind-bag contents are randomized and cannot be exchanged for a different character.
  • Please carefully read all item details, including sizing, materials, and care instructions, before purchasing.
  • Delicate/jewelry-style items (such as lip balm keychains and bag charms) should be handled with care — damage from normal wear and tear or misuse is not covered.

Order Issues
If you entered an incorrect shipping address or need to make changes to your order, please contact us as soon as possible via our Contact page.

Once an order has shipped, we're unable to make changes or offer refunds for shipping errors caused by incorrect address information.

If you have questions about an item before purchasing, please reach out — happy to help make sure you know exactly what you're getting!